Enterprise customers have access to dedicated relationship managers and can also reach out to a dedicated business support channel, 2222 or business.support@safaricom.co.ke • End users can call line 200 if they are on postpay or hybrid, or 100 if they are on prepay

To terminate the service, The Enterprise customer will need to write to Safaricom through their account manager and relationship manager and follow the existing post pay termination process.

Unused data bundles do not roll over and expire at the end of each billing cycle.

Submit a formal request in writing to your relationship manager. Prorated charges will apply.

Dial *200# and select 'My Account' then 'CVP Data Bundles balance'.

You'll receive an SMS alert before your resources are exhausted

Yes, end-users will earn Bonga Points based on the bundle value, provided they've enrolled via *126#.

The priority is: • Bundles with the shortest validity (e.g., daily, weekly). • 30-day Postpay bundles like CVP Data Packs. • Earlier purchased bundles.

No, CVP Data Packs cannot be shared or used for roaming.

Bills are sent by the 5th of each month to the registered email address, covering all employee numbers under the account. Payment for the previous month is due by the 16th.

You will receive prorated resources and a bill for the remaining days of the month.

A deposit might be required based on Credit Control approval. Exempt customers may not be required to pay.

Yes, you can request different plans for different staff or groups within your organization. This can be managed through your relationship manager.

A formal request should be made through your relationship manager, including the list of new mobile numbers and KYC documents. Activation typically occurs within two working days.

You will need to provide: • A list of mobile numbers to be added to the plan. • A filled in CVP Data Application form. • Standard KYC documents.

Fill out the CVP Application form and submit it to your relationship manager. Activation will be completed within two working days.

Yes, you can switch between bundles by formally requesting through your account manager. A prorated charge might apply if the switch occurs mid-cycle.

Yes, existing customers can request to be switched to the new plans through submitting request to a Safaricom account manager.

These plans are designed for enterprises and their staff.

Corporate Value Packs offer a range of data bundles that give an enterprise customer flexibility to purchase data based on their requirements.